Downloading the LogTag software

Our software can be downloaded via our software page and find an instruction here, how to get started. Please download LogTag Analyzer 3, our latest software. You can download our software without the use of a username and/or password. If you’re currently running LogTag Analyzer 2, this software will automatically update your version.

LogTag Analyzer can be installed on as many computers as you require, there are no restrictions. Also, there are no licencing costs for using the software.


SYSTEM REQUIREMENTS

To ensure that the software will work on your computer following minimum specifications are required:

  • PC capable of running Windows® 7 or later, or Windows® 2008 Server or later
    For installation on older systems, please refer to this instruction
  • 60MB free disk space (plus 30MB if .NET is not yet installed)
  • Internet Explorer 8.0 or later
  • 1 available serial port or 1 available USB port, depending on purchased interface
  • 1024 x 768, or higher, screen resolution.
  • 256 screen colours

The recommended specifications are:

  • Processor equivalent to Pentium IV or later
  • 512MB of available RAM
  • Internet Explorer 9.0 or later
  • 65535 (16bit), or more, screen colours.

If you are unsure of your computer's specifications, please refer to your operating system's documentation or help function.

 

Mac

If you are working on a Mac you can use LogTag Analyzer versions 2.0r17 and later, however you must use a virtual machine software such as VMWare Fusion, Parallel Desktop or similar. You can find a summary of the steps in the document about “Installing LogTag® Analyzer on an Apple Mac", which you can download from here.

 

Linux

For Linux users we unfortunately can’t recommend installation of the LogTag Analyzer software on Linux using WINE. Some users have reported success using these instructions, this is however experimental and LogTag Recorders can only offer limited support. We will continue to monitor the suitability of WINE for LogTag® Analyzer and will publish new information as required.

 

Citrix

You can use LogTag Analyzer in a Citrix environment, however there are certain restrictions. For more information, have a look at this document.

 

Chrome

Our software isn't compatible with the Chrome OS (Operating System). Chromebooks do not actually have a Windows OS, they only work with web applications, any actual applications have to be specifically written for Chrome OS in order to run on a Chromebook. 

USB 3.0

At this stage all major computer manufacturers provide USB 3.0 ports mainly to support storage devices such as external hard drives with higher speed requirements. On some computers driver incompatibilities between some of the controlling hardware and the LogTag Interface Cradle drivers could exist, which is unfortunately outside LogTag Recorders control.

Although we have tested LogTag Interface Cradles on USB 3.0 ports of different computer manufacturers without issues we would still advise using USB 2.0 ports where available. There is no advantage of using LogTag Interface Cradles on a USB 3.0 port.

Uninstalling LogTag Analyzer

Open “Control Panel" – “Add/Remove Programs", or “Control Panel" – “Programs and Features"; highlight “LogTag Analyzer" and select “remove".

If you are removing version 2.3 or higher, you also need to remove the USB drivers: highlight “USB Interface Cradle Drivers" and select “remove"

On some occasions this may not remove every single file from your computer. In that case please delete following files also:

  • All LogTagIO*.dll files in #Windows#\System32 folder
  • The ‘User profile.dat’ file from C:\Documents and Settings\#USER#\Application Data\LogTag
  • In VISTA and Windows 7 this file is located in C:\Users\#USER#\AppData\Roaming\LogTag

 

Note:

Occasionally we receive reports of antivirus software blocking LogTag software updates. We advise customers who see this, to please disable their antivirus while installing the LogTag software.

If you aren’t able to open an exe file on your computer (due to security restrictions) on our software download page there is an alternate download link which downloads a zipped version of the installer.

The existing cradle drivers are compatible with the updated software.

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