If you can’t find an answer in our knowledge base and your LogTag Recorder please submit a support ticket with some additional information about your issue.
Please send us a diagnostics file;
- Connect the Logger with your computer.
- Open LogTag Analyzer.
- Click on Help - Request help.
An email will open with attached files, including a partial memory download of the Logger.
In the message field, enter any additional information about the problem you are experiencing (for example: screenshots of error messages), which model you are using and the serial number of your Logger .
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