Sending diagnostics

If you can’t find an answer in our knowledge base and your LogTag Recorder please submit a support ticket with some additional information about your issue.

Please send us a diagnostics file; 

  1. Connect the Logger with your computer.
  2. Open LogTag Analyzer.
  3. Click on Help - Request help.

Menu_Help_RequestHelp.png

An email will open with attached files, including a partial memory download of the Logger.

In the message field, enter any additional information about the problem you are experiencing (for example: screenshots of error messages), which model you are using and the serial number of your Logger .

  1. Send_diagnostics_message.png

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