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Missing Recordings? - LogTag® ResQ Tool

  1. LogTag
  2. Other topics
  3. Other User Software

How to find my data? 

LT5GEO data or readings not showing in LogTag® Online? This tool helps recover and upload recorded data when your LT5GEO is unable to upload the data via the cellular network.

What You Need

LT5GEO Logger with data Windows 10 PC Stable Internet Connection USB-C Cable
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Connection.png

 
USB C Cable.png

Using the ResQ Tool

Step 1

Click the link below to download the program to your PC, then open it.

 

LogTag® ResQ 

 

When you open the software, it will check your internet connection and connectivity to LogTag® Online.

 

Successful Connection Checks
Green WiFi connection.png
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Step 2

Connect your LT5GEO logger to your computer with a USB-C cable.

The data will soon start downloading.

 

Important: Please do not disconnect your logger while data is downloading.
Step 3

Once the download is complete, your data will be available on LogTag® Online shortly. To view your data, select the shipment or location that your logger is assigned to.

 

Open LogTag® Online 

Troubleshooting

Internet Connection Icon

Red WiFi connection.png

What it means: The PC cannot connect to the internet.

How to fix it: Check that your PC is connected to the internet, the LogTag® ResQ tool will periodically check the connection.

Cloud Connection Icon

Red Cloud connection.png

What it means: The PC cannot connect to LogTag® Online.

How to fix it: Talk to your IT team to check that any firewall or network security software allows connection to LogTag® Online on port 18885, the LogTag® ResQ tool will periodically check the connection.

Logger Not Detected

What it means: The LogTag® ResQ tool cannot detect the connected LT5GEO logger.

How to fix it: Use a quality USB-C cable, confirm the cable is fully connected at both ends, then reconnect the logger.

Download Interrupted

What it means: The logger was disconnected or communication stopped before the data download completed.

How to fix it: Reconnect the logger, keep it connected, and run the download again.

Shipment Setup in LogTag® Online

What it means: Your LT5GEO will need to be attached to a Shipment on LogTag® Online to view your data after download.

How to fix it: If your logger is not already attached to a Shipment, watch the video below and follow the steps in Chapter 5 - Creating a Shipment.

 

Watch from Chapter 5 

 

Need more help?

Please use the Send diagnostics email button if you have been asked to send a diagnostics request by our support team. The diagnostics email will be sent to the LogTag® support email address anonymously.

If you have not already contacted LogTag® Support, please follow up with a support request to support@logtagrecorders.com with a description of your problem.

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