LogTag® ResQ - Upload Tool

This upload tool is built as a backup mechanism to help you upload data when your LT5GEO does not have sufficient power left. 

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What You Need

LT5GEO Logger with data	Windows 10 PC	Stable Internet Connection	USB-C Cable

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Using the ResQ Tool

Step 1

Click the link below to download the program to your PC, then open it.

LogTag^® ResQ 

When you open the software, it will check your internet connection and connectivity to LogTag^® Online.

Successful Connection Checks

Step 2

Connect your LT5GEO logger to your computer with a USB-C cable.

The data will soon start downloading.

Important: Please do not disconnect your logger while data is downloading.

Step 3

Once the download is complete, your data will be available on LogTag^® Online shortly. To view your data, select the shipment or location that your logger is assigned to.

Open LogTag^® Online 

Troubleshooting

Internet Connection Icon What it means: The PC cannot connect to the internet. How to fix it: Check that your PC is connected to the internet, the LogTag® ResQ tool will periodically check the connection.	Cloud Connection Icon What it means: The PC cannot connect to LogTag® Online. How to fix it: Talk to your IT team to check that any firewall or network security software allows connection to LogTag® Online on port 18885,  the LogTag® ResQ tool will periodically check the connection.
Logger Not Detected What it means: The LogTag® ResQ tool cannot detect the connected LT5GEO logger. How to fix it: Use a quality USB-C cable, confirm the cable is fully connected at both ends, then reconnect the logger.	Download Interrupted What it means: The logger was disconnected or communication stopped before the data download completed. How to fix it: Reconnect the logger, keep it connected, and run the download again.
Shipment Setup in LogTag® Online What it means: Your LT5GEO will need to be attached to a Shipment on LogTag® Online to view your data after download. How to fix it: If your logger is not already attached to a Shipment, watch the video below and follow the steps in Chapter 5 - Creating a Shipment. Watch from Chapter 5

Need more help?

Please use the Send diagnostics email button if you have been asked to send a diagnostics request by our support team. The diagnostics email will be sent to the LogTag^® support email address anonymously.

If you have not already contacted LogTag^® Support, please follow up with a support request to [e-mail] with a description of your problem.

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